Gosia Augustyn

General Manager Restaurants, Crown Resorts

Gosia Augustyn is a senior hospitality leader with extensive experience delivering customer experience at scale within luxury integrated resorts. As General Manager – Restaurants at Crown Melbourne, she leads the strategic and operational direction of a diverse portfolio spanning premium and casual dining, bars, events, and gaming, overseeing multi-million-dollar revenues and large, high-performing teams.

With a strong focus on guest experience, Gosia is known for building customer-centric cultures that balance commercial performance with exceptional service standards. She has led major initiatives in reservation systems, digital ordering, and service design—leveraging data and technology to enhance the end-to-end guest journey. 

Gosia brings a practical and human perspective to customer service, combining operational expertise with a passion for the emotional side of hospitality—how moments, interactions, and environments come together to create memorable experiences at scale. She has also supported Crown’s international projects, including London and Sydney pre-opening phases, contributing to service innovation and brand consistency.

HPRE26 Agenda

  • CASE STUDY: Delivering Customer Excellence in Modern Hospitality
  • CLOSING PANEL: The future of hospitality real estate: What will define the next decade