Tom Francis

Managing Director, Francis Venues

Tom is an experienced professional with a diverse background in the hotel, bar, and FMCG industries. Beginning a career in the hotel and bar sector over a decade ago, he gained valuable experience in customer service and operations before transitioning into supermarket management, where he excelled as a store manager. However, a passion for the hotel industry led him back to hospitality management. As Head of Operations, he had the opportunity to purchase his first family hotel, the Kealba Hotel, in 2019. Since then, he has been part of Francis Venues, a large hotel group that operates large-format hotels, prioritizing excellent customer service and memorable guest experiences. Currently, as Managing Director, he oversees the operations of over nine hotels with a team of 600 dedicated staff members. His operations have expanded into NSW, with further growth planned. Beyond hotel management, he actively contributes to the industry’s development and sustainability. As an Executive Board Member for AHA VIC, he works passionately to protect and support the future of the hotel and hospitality industry for future generations of hoteliers and employees.